Returns & Exchanges
Due to the perishable nature of our alcoholic beverages, we cannot accept returns once a shipment has been delivered; however, we are committed to ensuring you have the ultimate party experience and will replace any damaged or incorrect orders.
Inspect Your Delivery
Upon arrival, please check your BeatBox shipment for any signs of leakage or structural damage to the packaging.
Document Issues
Take clear photos of the damaged product or the incorrect items received to help our team process your claim quickly.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photos of your concern.
Receive Resolution
Once verified, we will issue a full refund to your original payment method or ship out a replacement package at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing